LAM PHAM

PharMate - Pharmacy Kiosk Concept

Pharmate Kiosk

Summary

Working with a group, I conceptualized and designed an interface and workflow for a future kiosk to be used in pharmacies.

The Problem

Many pharmacies today deal with long wait times and unavailability during off hours making it a pain point for those with busy schedules. Additionally, older demographics are hesitant to visit pharmacies due to their language and cultural barriers, often having to recruit their loved ones to accompany them on pharmacy trips, a hassle for everyone involved. Our kiosk solves these pharmacy inefficiencies via a locker system and phone app as well as a world language option that can be accessed by people of different ethnicities and backgrounds.

The Process

We first focused on researching existing pain points within the point-of-purchase aspects of the medical industry as well as analyzing current trends in kiosk design. There are several articles out there regarding the inefficiencies of medical office phone and appointment systems and how that information is relayed to the physician.

Through some quick interviews and research found online on use cases of medical product consumers, we made several personas that we would focus on during the design of the kiosk as well as storyboards to better help contextualize how the kiosk would fit into the day of a certain persona.

The working mom storyboard

The working mom storyboard

The Prototype

From the initial research we created paper prototypes and mid fidelity mockups of what we envisioned the pharmacy kiosk to be. These prototypes made it easy to quickly create and test on users in order to identify problems before starting work on a high fidelity prototype.

Some key insights we gained from this stage in the process was to utilize feedback in the form of prompts on screen or lights on the physical kiosk itself in order to better guide the user along the process flow.

Mid-fidelity Prototype

Mid-fidelity Pharmate screens

Mid-fidelity Pharmate screens

High Fidelity Prototype

Many pharmacies today deal with long wait times and unavailability during off hours making it a pain point for those with busy schedules. Additionally, older demographics are hesitant to visit pharmacies due to their language and cultural barriers, often having to recruit their loved ones to accompany them on pharmacy trips, a hassle for everyone involved. Our kiosk solves these pharmacy inefficiencies via a locker system and phone app as well as a world language option that can be accessed by people of different ethnicities and backgrounds.

Hi-fidelity Prototype

Hi-fidelity Pharmate screens

Hi-fidelity Pharmate screens

The finished Pharmate Kiosk

The finished Pharmate Kiosk

Reflection

From working on this project I learned about designing for many different mediums. Designing for a physical kiosk presented new challenges and opportunities that don't exist when designing for solely screens. If I had more time more user testing would be required of course but also I would add more physical feedback through sounds and lights if possible.

Roles

  • User Research
  • Prototyping
  • Interaction Design
  • Visual Design

Date

February 2019 — March 2019

Class

DSGN 100

Team

  • Ryan Manalastas UX Designer
  • Madeline Ng UX Designer
  • Julie Fung UX Designer